FAQS

General Questions

• At what time can we check-in?

  Check in is at 4pm EST. Please do not attempt to check-in early without prior approval. Please text our office at 843-733-3009 to inquire as to if an early check-in is available. Please know that early check-ins are often not possible as we frequently need the full time in between stays to thoroughly clean and sanitize the property, to address any maintenance issues and to inspect the property. The details matter greatly to us.

• What time is checkout?

  Checkout is at 10am EST. For guests in need of a late checkout, please contact our office to discuss. Please also note that we are not able to accommodate all requests.

• How does your booking process work?

  To secure a booking, we require a 50% deposit. The remainder would be due any time prior to 30 days before arrival. If you are booking a stay within 30 days of arrival, the full stay value is required to book. Due to frequent demand, it is not possible for us to block a property for your stay until a deposit has been received.

• What is your cancellation policy?

  We understand that sometimes plans change and life happens. Any notice of cancellation must be provided in writing. Requests for cancellation should be emailed to office@sandpipervaca.com and ‘cancellation request’ should be noted in the subject line with the last name of the person whom the reservation was made under. A total of 93% (100% minus the 7% cancellation fee) of your advance payment is refundable provided the cancellation is received 90 days or more prior to your arrival date. For all cancellations made less than 90 days and more than 30 days prior to arrival will forfeit 50% of the full amount due for the entire reservation. Cancellations made less than 30 days prior to the arrival are not eligible for a refund. Travelers may inquire as to if any trip insurance purchased at the time of booking is applicable. Trip insurance is offered independent of our reservation process. Refunds are not given for inclement weather, road or airport closings, late arrivals, or early departures. Changing a reservation in any way, such as dates or property, is considered a cancellation and thus the same terms apply.

• What is your policy in the event of a hurricane?

  If a governmental agency mandates evacuation of the island, refunds, minus a cancellation fee of 7%, will be prorated based on the nights of your stay covered by the order. Only the nights specifically covered by the mandatory evacuation are eligible for refund. If a hurricane occurs prior to your arrival, and we are unable to provide you with accommodations, refunds will be issued to the reservation holder.

• What if we need to cancel our trip due to a medical issue or family emergency?

  We realize life can be unpredictable at times. It is not possible for us, however, to discern which reasons for cancellation merit a refund and which do not while honoring our scheduling commitment to our owners. For this reason, we strongly recommend you explore travel insurance options. Travel Insurance protects your trip investment just in case the unexpected occurs.

• Do you have a minimum age requirement for booking?

  All guests must be 25 or older unless accompanied by a guardian or parent.

• It mentions that you provide a starter amenity kit at the property. What is that?

  A starter amenity kit includes a few items that may be helpful so you don’t need to run out to buy them as soon as your arrive at the property. These items include: a roll of paper towels, a kitchen sponge, a few dishwasher pods, some liquid dish soap, a few kitchen garbage bags, two rolls of toilet tissue per bathroom, a small bar of soap per sink and shower, and a single use shampoo. These amenities are provided as a courtesy to start your trip and you may need to bring or purchase more supplies for the length of your stay.

• Are pets allowed?

  Each property has very specific rules about pets. We do have some properties that welcome dogs. If requiring a pet-friendly property, please make sure the property you reserve accepts pets. All pets must be declared at the time of booking and are subject to consideration.

• Are linens and towels provided at the rental property?

  At each of our properties, we provide clean sheets, clean bedding and clean towels. Each bathroom is provided with four bath towels, two hand towels, four washcloths, and a bath mat. We kindly ask guests to refrain from using our washcloths to remove their makeup. We also provide two kitchen towels. Beach towels are not provided.

• How do we get into our rental?

  For the convenience of our guests, all of our properties offer access via a keypad code on the door or a lockbox near the front door of the property. You will be given a code to access the property closer to your stay.

• What do we do if we have an issue during our stay?

  Sometimes mechanical error occurs. Sometimes human error happens. If you need anything during your stay, please text or call our office at 843-733-3009. We are here to help.

• Does our property have a washer/dryer?

  Each of our properties feature a washer and dryer within the property.

• What do we do if we want to schedule cleanings during our stay?

  For an additional cost, we offer daily or midstay cleanings. We also offer wash n fold services at a reasonable cost.

• Do we need a car during our stay?

  While staying on Seabrook or Kiawah, it is optimal to have a vehicle. The area is quiet and remote and not all distances can be traveled by foot or by bike.

• I heard both Seabrook Island and Kiawah Island are private, gated communities. Will I need a pass to enter?

  Any guests entering these islands will require a pass. Even friend or loved ones visiting you for the day while on the island require a pass. Contact us at office@sandpipervaca.com with the subject line ‘request for passes’ to arrange for passes for your stay. Each driver must additionally show their pass and drivers license at the gate when entering the island.

• Seabrook Island requires Amenity Cards for all guests accessing the club amenities. How do I set that up?

  We will provide you with an amenity card form to secure your cards. You also can reach the amenity office by phone at 843-768-3942. The amenity card office requires a refundable fee per card ($15 per card) until the card is returned after your stay.

• What do Seabrook Island Amenity Cards offer access to?

  Seabrook Island offers a glimpse of the abundant beauty of wildlife and an array of resort amenities. These amenities include two beach club pools, two award-winning golf courses, tennis and racquetball, an equestrian center, and a variety of dining options. Several of these amenities have fees associated with their use, such as a round of golf, a tennis lesson, or a trail ride, and they cannot be accessed without the amenity card.

• If we vacation on Seabrook Island and chose not to get an Amenity Card, what facilities are available to us?

  Guests may use the beaches and the outdoor Lakehouse pool without an amenity card. If guests wish to use the Lakehouse pool, they must secure a special card just for the Lakehouse outdoor pool use from the Amenity Office. Several villa complexes may also have a pool associated with their complex that may be available for use. Please inquire.

• How do we access the Seabrook Island fitness center and indoor pool?

  The Seabrook Island Property Owners Association runs the fitness center and pool. Access to these facilities is not included with the club amenity card. Guests of Seabrook Island may pay $15 per person per day to access these facilities.

• Are bonfires on the beach allowed?

  Anyone wishing to create a bonfire must secure a permit prior.

• Are fireworks allowed?

  The use of fireworks is strictly prohibited.

• What are your check out procedures?

  A timely check out by 10:00 am is needed for our housekeepers, maintenance team, and inspectors to have adequate time to clean and prepare the property for incoming vacationers. Please strip the beds and place all towels in the tub basins or in front of the washing machine. It is not expected but appreciated if you can start a load of laundry. We ask that you take leftover grocery items out of refrigerator & freezer. Unopened items may be left for housekeepers. Please put any remaining glasses, cups and dishes in dishwasher and run the dishwasher. Take trash and recycling out to designated bins. Double check in closets, in drawers and under beds for left items. Please make sure all windows and doors are secure upon departure.

• Are golf carts allowed on Seabrook Island? Kiawah Island? Folly Beach?

  While golf carts are restricted, LSVs (Low Speed Vehicles) are allowed. There are various rental companies that offer daily and weekly rentals of LSV vehicles.

• Is there a place to rent bicycles?

  Several places rent bicycles to vacationers. Please see our site for more details on this information.

• How difficult is it to get an Uber or car service?

  At this time, it is sometimes challenging to secure an Uber or Lyft from the Kiawah and Seabrook area. There are car service providers available in the area that can sometimes help. It is much easier to get an Uber to Seabrook or Kiawah than getting picked up in this area. Two transportation providers are Daryl of D&D Transportation (843-619-5256) and Mike Gorski of Island Transportation (864-316-3894).

• How far away is Charleston?

  The city of Charleston is just 21 miles from both Seabrook Island and Kiawah Island. It is about a 10-12 minute drive from Folly Beach. Charleston makes for a great day trip or night out. Charleston offers an array of museums, shops and stores, art galleries, bars, breweries, restaurants, tours, and much more.